Passenger Policies

For the comfort, safety, and security or our riders, Banks County Transit has the following policies:

• Please be ready to meet your bus at the curb a few minutes before your scheduled pick-up time.
  

• If you will be unable or choose not to take your trip, please contact us to cancel as soon as possible, at least 1/2 hour before your scheduled pick-up time.  No-shows waste resources which could otherwise be used to transport others.  Persons who abuse this are subject to trip charge, service cancellation and suspension.
  

• Eating, drinking, and smoking are not permitted on board Banks County Transit vehicles.  Food and beverages may only be carried on board if securely closed in spill-proof containers.
  

• Seats at the front of the bus are reserved for seniors and persons with disabilities.  Please use these seats only if necessary.
  

• Please do not talk to the operator while the vehicle is in motion.  Safety is our top priority, and your operator's full attention needs to be on driving.
  

• Music may only be played if headphones are used and volume is set low enough not to disturb other passengers.
  

• Any item left on board the bus will be taken to the office before the next time the vehicle is put in service.  If you believe you may have left something on board, please call our office.
  

• Riders are only allowed to transport packages they are able to carry themselves.  Drivers are not required to assist with packages.
  

• Drivers can assist passengers in boarding and disembarking the vehicle (or from door-to-door).  Drivers are not allowed to enter homes.
  

• Pets are not permitted on board Banks County Transit vehicles.
  

• For the safety of all passengers, wheelchairs must be secured to our vehicles. (For more information on accessibility, please see our Accessible Service page, or contact out office.)