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ALERT: Coming Soon - Mass Notification and Emergency Alerting - Stay Tuned!
 


Banks County
EMA / E-911

150 Hudson Ridge
Suite 1
Homer, Georgia 30547
(706) 677-1234
(24 hour non-emergency number)
(706) 677-3163
(Monday-Friday, 8a-5p, administrative number)

 

Useful References

How to use 911 Properly

Poison Control - Call 800-222-1222.

Georgia Relay - Free Services for deaf, hard of hearing, deaf-blind or have difficulty speaking. - Dial 7-1-1.

Georgia Forestry Commission Burn Permits - Dial 1-800-OK2-BURN (1-800-652-2876).

Jackson EMC - To Report An Outage - Dial 1-800-462-3691. 

Georgia Power - To Report An Outage - Dial 1-888-891-0938.

Windstream - 800-782-6206

Ready Georgia - Visit this site to learn how to be better prepared.

Facebook - Visit and Like our Facebook Page to keep up to date with weather and other valuable information.
Kid's Corner
911 Coloring Sheet 1
911 Coloring Sheet 2
Crossword Puzzle 1
Crossword Puzzle 2
911 Word Search
Readiness Word Search
When Do You Call 911
911 Coloring Sheet
911 Telephone 

Add/Remove Yourself
SwiftReach Networks, Inc.

Deidra Moore
E911/EMA Director
 
Banks County E911 and Emergency Management Agency (EMA)
Deidra Moore, EMA/E911 Director

Mission: The Banks County EMA/E911 office is one department that handles 9-1-1, emergency dispatch services and critical local emergency management services.  As the first link in the chain of public safety, it is our mission to provide prompt, courteous, reliable and professional EMA/E911 support. E911 works to be the one point of call and dispatch for any emergency service while EMA integrates coordination for preparedness, response, recovery and mitigation efforts.  

We are founded and take pride in maintaining highly qualified and capable Communications Officers and EMA Volunteers who adhere to the highest standard of professionalism and personal character qualities.  We will maintain these professional standards and qualities through ongoing training and cooperation/coordination with all that we serve.  We will be lifelong learners, accepting our responsibilities, challenges and necessary changes with a willing attitude as required by our profession.

Our foundation, duty and mission has charged us to aim for no less than a better quality of life and service for Banks County Citizens, Visitors and Responders. To achieve all that is required for this foundation duty and mission; first and foremost, we will serve God and we will provide service with His guidance.
 
Vision: Our vision is to always work as Servant Leaders meeting future needs by always focusing on and excelling in customer service.

You can learn more about 9-1-1 by visiting the NENA, APCO or Georgia 9-1-1 Director's Association websites.  You can learn more about EMA by visiting GEMA's website.

Services:
E911
Banks County E911 always works to provide the best possible, trouble free emergency network for all callers we serve.  This allows our callers to access Sheriff's Office, Fire, EMS, Rescue and Police services by dialing one phone number, 9-1-1.  We also work to enhance the public safety response and their ability to provide public safety services more efficiently through accurate and timely dispatching services.
Emergency Management Agency
The Banks County Emergency Management Agency (also known as EMA) is based on the requirements of the Georgia Emergency Management Act of 1981, as amended December 1992.  Emergency Management is charged with creating and maintaining the framework within the community to reduce vulnerability to hazards and cope with disasters.  Banks County EMA conducts these functions with the County and all Cities within the County.  We will always work to mitigate against, prepare for, respond to, and recover from emergencies and disasters.

Public Education and EMA/E911 in the Community

We will always work to help our community.  We are honored that we are allowed to provide our service and we are blessed to have an entire staff that believes in giving back and helping where we can.  From time to time, we will post things here that are seasonal or contain public education materials that will help you, help our 9-1-1  and our community.

Be Prepared for Severe Weather and Thunderstorms - Info Provided by NWS
  • Thunderstorms are common in Georgia. On average you can expect 45 to 55 days with thunderstorms each year. Personal injury and property damage can occur as a result of the many hazards thunderstorms produce...including lightning, hail, damaging wind (downburst or straight line), torrential flood-producing rainfall, and infrequent tornadoes.
  • What is a "Severe" Thunderstorm?
    • These are storms that produce large hail and/or wind gusts strong enough to cause damage. The National Weather Service has adopted criteria that must be met before a storm is classified as "severe":
      • wind gusts in excess of 57 miles an hour and/or
      • hail with a diameter of at least 1 inch (the size of quarter)
        • If you see hail the size of dimes or larger, or if you experience wind damage (including downed trees or power lines)...
          contact the NWS toll free at 1-866-763-4466.  Reporting severe storms to the NWS helps us warn your neighbors "downstream"!
  • Important terms to know:
    • Severe Thunderstorm Watch: Conditions are favorable for the development of severe thunderstorms.
    • Severe Thunderstorm Warning: Thunderstorms with large hail or damaging wind have been reported by spotters or indicated by radar. Warnings indicate imminent danger to life and property to those in the path of the storm.
  • Did you know...
    • A typical thunderstorm lasts 30 minutes.
    • A special class of thunderstorm, called a "supercell", can last for hours and is often unusually violent.
    • Thunderstorms can occur at any time, but are most likely to occur in the afternoon and evening hours in the spring and summer.
    • The straight-line winds in a thunderstorm can exceed 100 mph and can be as damaging as a tornado.
    • Lightning can occur even when it is not raining.
    • Lightning causes an average of 93 deaths and 300 injuries in the United States each year.
  • What to do when thunderstorms threaten:
    • Monitor weather reports on radio/television or National Oceanic and Atmospheric Administration (NOAA) Weather Radio.
    • Postpone outdoor activity if a thunderstorm is imminent.
    • If caught outside in a thunderstorm, take shelter in a building or hardtop vehicle - do not take shelter under isolated trees, in sheds, or in a convertible vehicle.
    • Stay away from conductive objects, such as telephone lines, power lines, metal pipes and metal fences.
    • If inside, avoid using the telephone or other electrical appliances.
      • If you see hail the size of dimes or larger, or if you experience wind damage (including downed trees or power lines)...
        contact the NWS toll free at 1-866-763-4466.  Reporting severe storms to the NWS helps us warn your neighbors "downstream"!
IMPORTANT - WE WILL BE CONDUCTING A SERIES OF CONTESTS FOR A FREE WEATHER RADIO, PLEASE LIKE AND FOLLOW OUR FACEBOOK PAGE TO BE ELIGIBLE TO WIN.

Major Advancements Made in 2015-2016 for Public Safety
New Public Safety Software and Communications Infrastructure


2015-2016 proved to be a very exciting time for Public Safety in that we were able (with the aid of SPLOST dollars voted by the Citizens) to provide Public Safety with new critical infrastructure to aid in response for our citizens.  This included a new computerized program provided by Southern Software in E-911, EMA, Banks County Sheriff's Deputies vehicles, Banks County Jail, Banks County Investigators Offices, Banks County Court Services and in Banks County Fire and EMS as well as in Homer Fire.  We also were able to upgrade critical radio systems for Emergency Responders which took us to a UHF Digital Trunked Platform provided by Kenwood and Gunby Communications.  This has strengthened our communications and made for a safer environment for Responders and Citizens.  Thank you all that voted in favor of the 2012 SPLOST, we look forward to continued positive growth in the future with your help and guidance!
 

 

Our Staff:
Angela Gailey Jeanette Tatum Kayla Roesner Elizabeth Mize
EMA/E-911 
Deputy Director
E911 Dispatcher E911 Dispatcher E911 Dispatcher
 
Sonny Bellinger Stephanie Rhodes Joey Newkirk Barbara Langston
E911 Dispatcher E911 Dispatcher E911 Dispatcher E911 Dispatcher
Leslie Hembree      
E911 Dispatcher E911 Dispatcher E911 Dispatcher E911 Dispatcher
       
Brooke Rauton      
E911 Dispatcher      

Non-Emergency Contacts: (Click to Expand)
Non-Emergency Contacts:
 

Questions regarding non-emergency E-911 and Emergency Management items can be handled by dialing the non-emergency phone number that is manned 24/7; that telephone number is (706) 677-1234. 

You may also email, Director Deidra Moore by emailing her at dmoore@co.banks.ga.us or call her at 706-677-3163. 

You may also reach Deputy Director, Angela Gailey by emailing her at akgailey@co.banks.ga.us or by calling (706) 677-3401.

Career Opportunities: (Click to Expand)
Career Opportunities
 

The Application Process

  • First make sure you meet the minimum requirements as follows: Must be 18 years of age, must have a valid drivers license with no suspensions and no violations within the last year, must have a clean criminal background, must be drug-free and submit to a pre-hire drug test, must be able to work any shift as shifts are not guaranteed, must be able to work weekends / holidays / overtime / on-call and during inclement weather, must be able to work in a confined space for a minimum of 12 hour shifts with few breaks and no leaving the site, must possess good communication skills, must posses a High School Diploma or GED, must pass pre-hire typing test of 35 words per minute with no errors, must pass pre-hire radio test, must pass any other currently used pre-hire testing such as Multi-Tasking testing, audio testing etc., must be able to complete the Georgia Police Officer Standards and Training Application and Training for Communications Officers on hire, must submit to a post-hire physical, must be able to attend training away from home for a week at a time as well as other on-site training required, must be able to deal effectively with high stress environments and situations,
  • If you meet the minimum requirements, please visit the Human Resource Page and fill out an application package online and return it to the Human Resources (HR) at Banks County Commissioners Office.
  • The HR Manager will review it and work with the EMA/E-911 Director to ensure you have filled everything out properly and make sure you are eligible for employment and forward the package to the Director. 
  • You will be called by staff at EMA / E-911 to set up an initial testing date and time.
  • When you respond for your testing, you will meet with the Deputy Director and/or Director and a Dispatch Supervisor and you will take a radio test and your typing test (if not already complete) during a brief interview.  You will also answer a series of questions asked of every applicant at this interview.
  • Once the first interview is complete; the Deputy Director and/or Director will check all references, run the criminal background and review the application.  If you are chosen to move on, you will be notified of a 2nd interview.  If you are not chosen to move on, you will receive a letter.
  • If chosen for a 2nd interview, this interview will be with a panel made up of the Director and/or Deputy Director and a panel of other Department Heads.  During this interview, you will be asked a series of questions asked of every applicant.
  • Following 2nd interviews, the Director and Deputy Director will discuss appointment and the Director will make a decision to hire or not hire, based on recommendations from the panel.
  • If the Director offers a position with the department, the offer is contingent on your passing a drug screen and any other required testing.
  • Once all steps are successfully met; the Director and/or Deputy Director or appointee will communicate your schedule to you and schedule you to meet the Human Resources Director to finish paperwork.
Achievements: (Click to Expand)

Frequently Asked Questions:

Q:What is an emergency?
A:An emergency is any occurrence that requires the IMMEDIATE dispatch of Law Enforcement, Fire, Rescue and Medical Services.

Q:How do I call 9-1-1?
A:Refer to the document How to Use 9-1-1 Properly for further.

Q: Can I request a copy of a 911 call?
A: Jenni Gailey, County Clerk is the Open Records Officer for the County however we will handle any requests for EMA or E-911.  To request a copy of a 911 record; email Deputy Director Angela Gailey at akgailey@co.banks.ga.us or Director Deidra Moore at dmoore@co.banks.ga.us with detailed information.  You will be asked to fill out the form at the attached link.  We will supply you with the cost of the record request using the sample cost worksheet attached to the form.  This will take place before the record is pulled.  If the record is under 'active investigation' it will not be released.  No personal / private cell phone numbers or patient information will be released.  Information will not be released if it is found that it is being used for malicious purposes.  Please contact the Banks County Sheriff's Office, Judy Greer at 706-677-2248 or jgreer@bankscountysoga.org for jail and/or investigations open record requests or accident reports.  Please contact the Banks County Fire/EMS. April Turner at aturnerbcfd@gmail.com for EMS billing or Fire/EMS reports.  Residents are encouraged to check for postings of Commissioner Meeting Agendas and Minutes of the Board meetings via the County Clerk webpage.   For minutes attachments or any additional open record requests related to any other department, please submit using the Open Records Request form to the County Clerk.   Please see our Open Records Request Form to make a request.

Q: Can I use my cell phone to call 911?
A: Yes.  We will get a tower address the signal is bouncing off of.  We can triangulate the location and gather GPS coordinates on newer cell phones. A confirmation of address of emergency is always required on all calls.  If you have a VOIP phone service, please ensure you have the proper home address registered so that you reach the correct 9-1-1 Center and if you move the service, be sure to correct the location.

Q:Why are addresses so important?  
A: Because correct addressing helps to ensure that 911 and emergency units do not have to waste valuable time trying to find your address.  Some important things to remember are found in the Banks County Addressing Information document.     

Q:How do I alert 911 about my new business? 
A: Call the Building Official at 706-677-4272 if in the County or call the proper City; they will let us know.  You may also fill out the Business Information Form and fax it to 706-677-3401 or email the form to dmoore@co.banks.ga.us.  If you are moving your business into a complex and you are not sure on what your address should be please call us at (706) 677-1234 and we will help you to obtain this information.
Complaints: (Click to Expand)

Complaints or Compliments

We strive to deliver the best possible service to our citizens as we are in the business of compassionate, accurate, timely and helpful emergency and non-emergency customer service.  Should you have any issue with the service provided or any suggestion for our providing a better service, please let us know by calling or emailing Director Deidra Moore at 706-677-3163 or dmoore@co.banks.ga.us.  You may also send a letter with return address by mail to 150 Hudson Ridge, Homer, GA 30547.

Dispatchers / Communications Officers are quite often forgotten after an event because of all of the adrenaline and response entities helping.  We also sometimes never know the outcome but we are always praying for the best for our community in need.  We like to help keep the EMA/E911 team moral up and try to always remember them as our true First Responders as they are the 'Pitcher on the Mound' and without them, the call is not executed and help may not be sent.  It is for this reason, we humbly ask that you let us know at the same email address, phone number or mailing address if you have a positive, compassionate and helpful experience when you have need to contact 9-1-1.
911 Public Information: (Click to Expand)

911 Public Information


It is our goal to provide the highest quality of service possible to the citizens we serve. We welcome the opportunity to have your group tour the 9-1-1 center or to send a speaker to your location. Speakers are available at no cost for your club or group.  Please contact Angela Gailey, Deputy Director at 706-677-3401 or akgailey@co.banks.ga.us or Director Deidra Moore at 706-677-3163 or dmoore@co.banks.ga.us to schedule an event or speaker.






 



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